Global Customer Communication Management (CCM) Market 2021 (Includes Business Impact of COVID-19)

                                          
Report updated on 11th September, 2021: Global Customer Communication Management (CCM) Market 2021 (Includes Business Impact of COVID-19)
Global Customer Communication Management (CCM) Market Analysis Trends, Applications, Analysis, Growth, and Forecast to 2030 is a recent report generated by Trusted Business Insights. The global Customer Communication Management (CCM) market report has been segmented as per solutions, deployment, enterprise size, end-use industry, and region.
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The global Customer Communication Management (CCM) market size was valued at USD $1.50 billion in 2020 and is projected to reach USD $4.38 billion by 2030, and is anticipated to expand at a CAGR of 11.30% over the forecast period from 2020 to 2030.


Global Customer Communication Management (CCM) Market: Overview


Customer communication management (CCM) is a software which permits companies to manage customer interactions through various communication channels such as email, text messages, printed documents, and webpages. CCM is an advanced derivative of the enterprise content management technology and customer communication management systems simplify and automate document-related business procedures in order to raise business efficiency and performance. The various benefits associated with this software including improving services, keeping customers informed, and others.


Global Customer Communication Management (CCM) Market: Dynamics


Increasing adoption of customer communication management solutions among various enterprises across the globe and a rising requirement for automation in different customer engagement activities in many industries are major factors expected to fuel growth of the target market. In addition, customer communication management software permits organizations to build more productive and profitable relationships with the customers and also helps to interact with their clients through several distribution channels. These are some factors projected to fuel growth of the global customer communication management (CCM) market over the forecast period.

Rising technological advancement in the customer relationship management among various industries such as BFSI, government and utilities, hospitality and travel, healthcare, e-commerce and retail, and others across the globe is another factor expected to propel growth of the global market. In addition, growing demand for interactive, on-demand, and batch customer communication solutions across the globe among many vertical is another factor forecasted to fuel growth of the global market during the forecast period.

Furthermore, rising organizations focus on to deliver the best service to the customers using CCM software with less labor cost and increasing technological advancement in customer relationship management among various enterprises across the globe. These are among other factors forecasted to proliferate growth of the target market in the near future.

However, the key factor projected to hamper growth of the global customer communication management (CCM) market includes data security issue.


Global Customer Communication Management (CCM) Market: Segment Analysis


A growing number of enterprises in developed and developing countries resulting in increasing demand for customer communication management software primary factor driving revenue growth of the software suite segment among the solutions segments.

Among the deployment, the cloud-based segment is forecasted to register substantial growth in the global customer communication management (CCM) market, owing to the high adoption of cloud-based CCM software across the globe.


Global Customer Communication Management (CCM) Market: Region Analysis


The CCM market in North America and Europe regions are projected to account for major share in terms of revenue, owing to high adoption of customer communication management solution and high preference of key players in the countries such as Canada, US, Italy, UK, France, and Germany in these regions. The market in the Asia Pacific is expected to register significant growth in the global market, owing to the rising number of key players and expanding IT industry in countries such as India and China in this region. In addition, rising demand for innovative communication technologies from various industries in many countries in the Middle East & Africa and Latin America regions.

Global Customer Communication Management (CCM) Market Segmentation:

Segmentation by Solutions:

  
Software Suite
  
Managed CCM Services
  
Other services (Integration, Consulting, and Maintenance)

Segmentation by Deployment:

  
Cloud-based
  
On-Premise

Segmentation by Enterprise Size:

  
Small and Medium Enterprises
  
Large Enterprises

Segmentation by End-use Industry:

  
Banking, financial services and insurance (BFSI)
  
Healthcare
  
IT and Telecom
  
E-commerce and Retail
  
Hospitality and Travel
  
Government and Utilities
  
Others (Entertainment and Media, Education)


Key Market Players included in the report:


  
Adobe Systems, Inc.
  
AdventSys(India)
  
Bitrix24(US)
  
Braze(US)
  
Capgemini(France)
  
CEDAR CX Technologies(US)
  
Cincom Systems, Inc.
  
Dell EMC
  
Doxee(Italy)
  
Doxim(Canada)
  
Ecrion Software, Inc.
  
Front(US)
  
HelpCrunch(US)
  
Hewlett Packard Enterprise Development LP (HPE)
  
Hyland(US)
  
Kofax, Inc.
  
Messagepoint(Canada)
  
Napersoft(US)
  
Newgen Software Technologies Limited
  
OpenText Corporation
  
Oracle Corporation
  
Papyrus Software(Austria)
  
Pitney Bowes(US).
  
Podium(US)
  
Quadient(France)
  
Sefas(France)
  
Smart Communications(England)
  
Striata
  
Topdown(US)
  
Trengo(Netherlands)
  
Xerox Corporation
  
Zendesk(US)
  
Zoho Corporation