Customer Engagement Solutions Market by Solution (Omnichannel, Workforce Optimization, Robotic Process Optimization, and Analytics & Reporting), by Service (Professional Services andManaged Services), by Deployment Type (Cloud, On-premise), by Organization Size (Small & Medium Enterprises, Large Enterprises), and by Vertical (BFSI, Consumer Goods & Retail, Telecommunication, Healthcare & Life Sciences, Automotive & Transportation, Media & Entertainment, Travel & Hospitality, Manufacturing, and Others)-Global Industry Analytics, COVID-19 Business Impact, and Trends, 2020 – 2029

  • TBI388461
  • July 24, 2020
  • Global
  • 132 pages
  • SAC Insights
                                          

Abstract

The report covers a forecast for and an analysis of the customer engagement solutions market on a global and regional level. The study provides historical data for 2015, 2016, and 2017 along with a forecast from 2018 to 2024 based on revenue (USD Billion). The study includes drivers and restraints for the customer engagement solutions market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the customer engagement solutions market on a global level. The report gives a transparent view of the customer engagement solutions market.We have included a detailed competitive scenario and portfolio of leading vendors operative in customer engagement solutions market. To understand the competitive scene in the customer engagement solutions market, an analysis of Porter’s Five Forces model for the customer engagement solutions markethas also been covered. The study also offers anattractiveness analysis for customer engagement solutions marketby solutions, services, deployment type, organization size, vertical, andregional segments are marked based on their market size, growth rate,and alsogeneral attractiveness for customer engagement solutions market. The report provides company market share analysis in order to give a broader overview of the key players in the market. In addition, the report also covers key strategic developments of the market including acquisitions & mergers, new product launches, agreements, partnerships, collaborations & joint ventures, research & development, product, and regional expansion of major participants involved in the market on a regional basis. The study provides a crucial view ofcustomer engagement solutions market by segmenting the market-basedon solutions, services,deployment type, organization size, vertical,and region. All the segments of customer engagement solutions market have been analyzed based on present and the future trends and the market is estimated from 2018 to 2024.By solutions, the market is divided into omnichannel, workforce optimization, robotic process optimization, and analytics and reporting.On the basis of services, the market is bifurcated into professional services and managed services. By deployment type, the market is classified into cloud and on-premise. By organization size, the market is divided into small and medium enterprises and large enterprises. BFSI, consumer goods and retail, telecommunication, healthcare andlife sciences, automotive and transportation, media and entertainment, travel and hospitality, manufacturing, and others are the verticals of the customer engagement solutions market. The regional segmentation comprisesthe current and forecastdemand for the MiddleEast and Africa, North America, Europe, Latin America,andAsia Pacific with its further divisioninto the U.S., France, Germany, the UK, China, India, Japan, and Brazilfor customer engagement solutions market. The competitive profiling of key players of customer engagement solutions market includes a company overview and financial overview, products offered by them which can help in assessing competition in the market, business strategies adopted by them, and their recent developments. Key players included in the report areAvaya, Aspect Software, Calabrio, Genesys, IBM, Microsoft, Nice Systems, Nuance Communications, OpenText, Oracle, Pegasystems, Pitney Bowes, Salesforce, SAP, ServiceNow, Verint Systems, and Zendesk, among others. This report segmentstheglobal customer engagement solutions market as follows: Global Customer Engagement SolutionsMarket: Solution Segment Analysis Omnichannel Workforce Optimization Robotic Process Optimization Analytics & Reporting Global Customer Engagement Solutions Market: Services Segment Analysis Services Professional Services Implementation & Integration Services Support & Maintenance Services Consulting Services Managed Services Global Customer Engagement SolutionsMarket: Deployment Type Segment Analysis Cloud On-premise Global Customer Engagement SolutionsMarket: Organization Size Segment Analysis Large Enterprises  Small & Medium-Sized Enterprises Global Customer Engagement SolutionsMarket: Vertical Segment Analysis BFSI  Consumer Goods & Retail  Telecommunication  Healthcare & Life Sciences  Automotive & Transportation  Media & Entertainment  Travel & Hospitality  Manufacturing  Others Global Customer Engagement Solutions Market: Regional Segment Analysis North America The U.S. Europe UK France Germany Asia Pacific China Japan India Latin America Brazil Middle East and Africa

Table of Contents
                    
                    
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	Chapter 1. Preface
	
		1.1. Report Description and Scope
		1.2. Research Scope
		1.3. Research Methodology
		
			1.3.1. Market Research Process
			1.3.2. Market Research Methodology
		
		
	
	
	 
	Chapter 2. Executive Summary
	
		2.1. Global Customer Engagement Solutions Market, 2017 - 2024, (USD Billion)
		2.2. Customer Engagement Solutions Market: Market Snapshot
	
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