Abstract
The report covers a forecast for and an analysis of the customer engagement solutions market on a global and regional level. The study provides historical data for 2015, 2016, and 2017 along with a forecast from 2018 to 2024 based on revenue (USD Billion). The study includes drivers and restraints for the customer engagement solutions market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the customer engagement solutions market on a global level.
The report gives a transparent view of the customer engagement solutions market.We have included a detailed competitive scenario and portfolio of leading vendors operative in customer engagement solutions market. To understand the competitive scene in the customer engagement solutions market, an analysis of Porter’s Five Forces model for the customer engagement solutions markethas also been covered. The study also offers anattractiveness analysis for customer engagement solutions marketby solutions, services, deployment type, organization size, vertical, andregional segments are marked based on their market size, growth rate,and alsogeneral attractiveness for customer engagement solutions market.
The report provides company market share analysis in order to give a broader overview of the key players in the market. In addition, the report also covers key strategic developments of the market including acquisitions & mergers, new product launches, agreements, partnerships, collaborations & joint ventures, research & development, product, and regional expansion of major participants involved in the market on a regional basis.
The study provides a crucial view ofcustomer engagement solutions market by segmenting the market-basedon solutions, services,deployment type, organization size, vertical,and region. All the segments of customer engagement solutions market have been analyzed based on present and the future trends and the market is estimated from 2018 to 2024.By solutions, the market is divided into omnichannel, workforce optimization, robotic process optimization, and analytics and reporting.On the basis of services, the market is bifurcated into professional services and managed services. By deployment type, the market is classified into cloud and on-premise. By organization size, the market is divided into small and medium enterprises and large enterprises. BFSI, consumer goods and retail, telecommunication, healthcare andlife sciences, automotive and transportation, media and entertainment, travel and hospitality, manufacturing, and others are the verticals of the customer engagement solutions market. The regional segmentation comprisesthe current and forecastdemand for the MiddleEast and Africa, North America, Europe, Latin America,andAsia Pacific with its further divisioninto the U.S., France, Germany, the UK, China, India, Japan, and Brazilfor customer engagement solutions market.
The competitive profiling of key players of customer engagement solutions market includes a company overview and financial overview, products offered by them which can help in assessing competition in the market, business strategies adopted by them, and their recent developments. Key players included in the report areAvaya, Aspect Software, Calabrio, Genesys, IBM, Microsoft, Nice Systems, Nuance Communications, OpenText, Oracle, Pegasystems, Pitney Bowes, Salesforce, SAP, ServiceNow, Verint Systems, and Zendesk, among others.
This report segmentstheglobal customer engagement solutions market as follows:
Global Customer Engagement SolutionsMarket: Solution Segment Analysis
Omnichannel
Workforce Optimization
Robotic Process Optimization
Analytics & Reporting
Global Customer Engagement Solutions Market: Services Segment Analysis Services
Professional Services
Implementation & Integration Services
Support & Maintenance Services
Consulting Services
Managed Services
Global Customer Engagement SolutionsMarket: Deployment Type Segment Analysis
Cloud
On-premise
Global Customer Engagement SolutionsMarket: Organization Size Segment Analysis
Large Enterprises
Small & Medium-Sized Enterprises
Global Customer Engagement SolutionsMarket: Vertical Segment Analysis
BFSI
Consumer Goods & Retail
Telecommunication
Healthcare & Life Sciences
Automotive & Transportation
Media & Entertainment
Travel & Hospitality
Manufacturing
Others
Global Customer Engagement Solutions Market: Regional Segment Analysis
North America
The U.S.
Europe
UK
France
Germany
Asia Pacific
China
Japan
India
Latin America
Brazil
Middle East and Africa