Business Process as a Service Market, BPaaS Sector / Industry Report & Analysis, 2025 (Includes Business Impact of COVID-19)

                                          
Abstract, Snapshot, Market Analysis & Market Definition: Global Business Process as a Service Market


The global Business Process as a Service (BPaaS) market size was estimated at USD 32.66 billion in 2016. The market is anticipated to witness considerable growth in the coming years owing to reduced operational costs, lower Total Cost of Ownership (TCO), and a faster time to market (TTM).
BPaaS covers a host of vertically integrated components of hardware infrastructure, database, middleware and business application software, optimized processes, and people. Nowadays, BPaaS models have demonstrated successful outcomes for various business processes and are being increasingly adopted by small and medium enterprises (SMEs).
 
Key players are allocating significant resources to identify key opportunity areas and keep up with growing competition in the market through continuous software upgradation. Introduction of government regulations and increased use of cloud computing have rendered the industry highly competitive.
BPaaS allows for improved customer experience. It provides end-to-end delivery for various business processes such as accounting, human resource management, customer services, sales, and marketing. These are flexible business models that help optimize capital expenditure (CAPEX), while making operational expenses (OPEX) predictable and proportionate to business volumes.
A major roadblock in the growth of the market for BPaaS is data security. Hampered productivity and data violation are some of the concerns plaguing the industry.

Market Segmentation, Outlook & Viewpoint: Global Business Process as a Service Market


Business Process Market Segmentation & Outlook (Revenue, USD Million, 2014 - 2025)

Human Resource Management

Accounting and Finance

Sales and Marketing

Customer Service and Support

Procurement and Supply Chain

Operations

Others


Organization Market Segmentation & Outlook (Revenue, USD Million, 2014 - 2025)

Small and Medium Enterprises

Large Enterprises


Application Market Segmentation & Outlook (Revenue, USD Million, 2014 - 2025)

BFSI

Telecom & IT

Manufacturing

Ecommerce and retail

Healthcare

Government

Others


Key Players, Recent Developments & Regional Insights: Global Business Process as a Service Market


The banking, financial services, and insurance (BFSI) segment held the largest share of USD 8.26 billion in 2016. Increasing adoption of cloud computing has resulted in improved focus on attaining efficiency and rebalancing expenses on systems. This is anticipated to drive the BFSI application segment by 2025.
BPaaS helps SMEs and online retailers in improving their marketing, sales, and services, which in turn, is likely to boost its application in the ecommerce and retail sector. The segment is expected to register the fastest growth rate over the forecast period, supported by favorable government regulations and rising startups in the industry.

Regional Insights
The Asia Pacific market was valued at USD 4.90 billion in 2016 and is expected to register the highest CAGR during the forecast period. Growth in the region can be attributed to increasing number of startups coming up in the retail and consumer goods sectors in countries such as China, India, and Japan.
North America holds the largest share in the market. The U.S. government and the healthcare sector in the country have extensively adopted business process as a service owing to soaring adoption of cloud computing. In addition, strategic agreements and partnerships are helping to create awareness among users, further boosting the market. For instance, in 2017, Cognizant announced that it had entered into a definitive agreement to purchase Health Care Service Corporation (HCSC)’s subsidiary TMG Health.
BPaaS Market Share Insights
The global market is highly competitive in nature, particularly among existing players and new entrants. Key industry participants includeCognizant, Wipro, TCS, and Capgemini. Growing deployment of cloud-based solutions and adoption of BPaaS platforms by large enterprises have provided major opportunities for companies such as Cognizant, Accenture, and EXL, allowing them to gain a major share in the market.
Strategic partnerships, agreements, new product development, and acquisitions are some go-to growth tactics adopted by players. For instance, in February 2016, Wipro acquired HPH Holdings Corp. (Healthplan Services). HealthPlan Services offers technology platforms and a fully integrated BPaaS solution to health insurance companies. In November 2016, Genpact announced the launch of an innovative platform that drives rapid, largescale transformation and changes the business model for online commercial lending. This will help companies create agile systems to improve operations and gain a better position in the market.

Key Insights Covered: Global Business Process as a Service Market
1.  North America, Europe, Asia Pacific, Middle East & Africa, Latin America market size (sales, revenue and growth rate) of Business Process as a Service industry.
2. Global major manufacturers' operating situation (sales, revenue, growth rate and gross margin) of Business Process as a Service industry.
3. Global major countries (United States, Canada, Germany, France, UK, Italy, Russia, Spain, China, Japan, Korea, India, Australia, New Zealand, Southeast Asia, Middle East, Africa, Mexico, Brazil, C. America, Chile, Peru, Colombia) market size (sales, revenue and growth rate) of Business Process as a Service industry.
4. SWOT analysis, New Project Investment Feasibility Analysis, Upstream raw materials and manufacturing equipment & Industry chain analysis of Business Process as a Service industry.
5. Global market size (sales, revenue) forecast by regions and countries from 2019 to 2024 of Business Process as a Service industry.

Research Methodology: Global Business Process as a Service Market

Data collection and base year analysis is done using data collection modules with large sample sizes. The market data is analyzed and forecasted using market statistical and coherent models. Also market share analysis and key trend analysis are the major success factors in the market report. To know more please Request a Sample Report.
Demand Side Primary Contributors: OEMs, Industrial Professionals, Researches, Suppliers and Distributors, Group Purchasing Organizations, Associations, Insurers, Universities, Technological Writers, Scientists, Promoters, Investors among others.
Supply Side Primary Contributors: Product Managers, Marketing Managers, C-Level Executives, Distributors, Market Intelligence, Regulatory Affairs Managers among other