Abstract, Snapshot, Market Analysis & Market Definition: World Customer Care BPO Market
Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
In 2018, the global Customer Care BPO market size was 58660 million US$ and it is expected to reach 86300 million US$ by the end of 2025, with a CAGR of 5.7% during 2019-2025.This report focuses on the global Customer Care BPO status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Care BPO development in United States, Europe and China
Market Segmentation, Outlook & Viewpoint: World Customer Care BPO Market
Segmentation by Product Type: Breakdown of data from the year 2014 to 2019 and forecast until 2025: Onshore Outsourcing
Offshore Outsourcing
Segmentation by Application: Breakdown of data from the year 2014 to 2019 and forecast until 2025:
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
Top Companies & Key Players: World Customer Care BPO Market
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc
Key Insights Covered: World Customer Care BPO Market
1. North America, Europe, Asia Pacific, Middle East & Africa, Latin America market size (sales, revenue, and growth rate) of Customer Care BPO industry.
2. Global major manufacturers' operating situation (sales, revenue, growth rate, and gross margin) of Customer Care BPO industry.
3. Global major countries (United States, Canada, Germany, France, UK, Italy, Russia, Spain, China, Japan, Korea, India, Australia, New Zealand, Southeast Asia, Middle East, Africa, Mexico, Brazil, C. America, Chile, Peru, Colombia) market size (sales, revenue, and growth rate) of Customer Care BPO industry.
4. SWOT analysis, New Project Investment Feasibility Analysis, Upstream raw materials and manufacturing equipment & Industry chain analysis of Customer Care BPO industry.
5. Global market size (sales, revenue) forecast by regions and countries from 2019 to 2024 of Customer Care BPO industry.
Research Methodology: Global Customer Care BPO Market
- Data collection and base year analysis is done using data collection modules with large sample sizes. The market data is analyzed and forecasted using market statistical and coherent models. Also market share analysis and key trend analysis are the major success factors in the market report. To know more please Request a Sample Report.
- Demand Side Primary Contributors: OEMs, Industrial Professionals, Researches, Suppliers and Distributors, Group Purchasing Organizations, Associations, Insurers, Universities, Technological Writers, Scientists, Promoters, Investors among others.
- Supply Side Primary Contributors: Product Managers, Marketing Managers, C-Level Executives, Distributors, Market Intelligence, Regulatory Affairs Managers among others.