Reports


Global Contact Center Analytics Market Research Report 2019 (Includes Business Impact of COVID-19)

  • TBI340201
  • May 03, 2019
  • Global
  • 105 pages
  • QY Market Research
                                              "The ongoing Coronavirus (COVID-19) pandemic is re-shaping everything from global economies to product categories, pricing, and stock availability to the consumer behavior. The final report is updated to address the impact of COVID-19 on the Contact Center Analytics market.

Trusted Business Insights is tracking mining/oil and gas, transportation, employment services, travel arrangements, and the leisure and hospitality sector closely as they are likely to be the hardest-hit sectors. Utilities, local pharma, diagnostics, consumer goods and durables, agro chem and fertilizers, and telecommunications are the sectors that will be weathering the COVID-19 storm and most likely come out relatively unscathed. Interdependencies of sectors are factored in our research report on the Contact Center Analytics market."
On-premises deployment model has higher adoption than the on-demand deployment model leading. It is majorly deployed by large enterprises owing to various factors, including reduced initial price, data security, higher customization options, and control over the implementation process.

The global Contact Center Analytics market is valued at xx million US$ in 2018 is expected to reach xx million US$ by the end of 2025, growing at a CAGR of 15.5% during 2019-2025.
This report focuses on Contact Center Analytics volume and value at global level, regional level and company level. From a global perspective, this report represents overall Contact Center Analytics market size by analyzing historical data and future prospect. Regionally, this report focuses on several key regions: North America, Europe, China and Japan.
At company level, this report focuses on the production capacity, ex-factory price, revenue and market share for each manufacturer covered in this report.

The following manufacturers are covered:
    Cisco Systems, Inc.
    Genpact Limited
    Verint Systems Inc.
    8x8, Inc.
    Genesys
    Oracle Corporation
    Mitel Networks Corporation
    SAP SE
    Nice Ltd.
    Enghouse Interactive
    Five9, Inc.
    Callminer
    Servion Global Solutions

Segment by Regions
    North America
    Europe
    China
    Japan

Segment by Type
    On-Premises
    On-Demand

Segment by Application
    Automatic Call Distributor
    Log Management
    Risk and Compliance Management
    Real-time Monitoring and Reporting
    Workforce Optimization
    Customer Experience Management
    Others applications
 

Table of Contents

Executive Summary
1 Contact Center Analytics Market Overview
    1.1 Product Overview and Scope of Contact Center Analytics
    1.2 Contact Center Analytics Segment by Type
        1.2.1 Global Contact Center Analytics Production Growth Rate Comparison by Type (2014-2025)
        1.2.2 On-Premises
        1.2.3 On-Demand
    1.3 Contact Center Analytics Segment by Application
        1.3.1 Contact Center Analytics Consumption Comparison by Application (2014-2025)
        1.3.2 Automatic Call Distributor
        1.3.3 Log Management
        1.3.4 Risk and Compliance Management
        1.3.5 Real-time Monitoring and Reporting
        1.3.6 Workforce Optimization
        1.3.7 Customer Experience Management
        1.3.8 Others applications
    1.4 Global Contact Center Analytics Market by Region
        1.4.1 Global Contact Center Analytics Market Size Region
        1.4.2 North America Status and Prospect (2014-2025)
        1.4.3 Europe Status and Prospect (2014-2025)
        1.4.4 China Status and Prospect (2014-2025)
        1.4.5 Japan Status and Prospect (2014-2025)
    1.5 Global Contact Center Analytics Market Size
        1.5.1 Global Contact Center Analytics Revenue (2014-2025)
        1.5.2 Global Contact Center Analytics Production (2014-2025)

2 Global Contact Center Analytics Market Competition by Manufacturers
    2.1 Global Contact Center Analytics Production Market Share by Manufacturers (2014-2019)
    2.2 Global Contact Center Analytics Revenue Share by Manufacturers (2014-2019)
    2.3 Global Contact Center Analytics Average Price by Manufacturers (2014-2019)
    2.4 Manufacturers Contact Center Analytics Production Sites, Area Served, Product Types
    2.5 Contact Center Analytics Market Competitive Situation and Trends
        2.5.1 Contact Center Analytics Market Concentration Rate
        2.5.2 Contact Center Analytics Market Share of Top 3 and Top 5 Manufacturers
        2.5.3 Mergers & Acquisitions, Expansion

3 Global Contact Center Analytics Production Market Share by Regions
    3.1 Global Contact Center Analytics Production Market Share by Regions
    3.2 Global Contact Center Analytics Revenue Market Share by Regions (2014-2019)
    3.3 Global Contact Center ...
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