Healthcare CRM Market by Product Type (Individual, Referral, and Individual and Referral); by Technology (Predictive CRM, Mobile CRM, Cloud-Based CRM, Social CRM, and Collaborative CRM); by Application (Relationship Management, Case Coordination, Community Outreach, Case Management, and Other Applications), and for End-User (Payers, Providers, and Other End-Users)-Global Industry Analytics, COVID-19 Business Impact, and Trends, 2020 - 2029

                                          
Abstract
                    
The report covers forecast and analysis for the healthcare CRM market on a global and regional level. The study provides historic data for 2015, 2016, and 2017 along with a forecast from 2018 to 2024 based on revenue (USD Million). The study includes drivers and restraints for the healthcare CRM market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the healthcare CRM market on a global level.

In order to give the users of this report a comprehensive view of the healthcare CRM market, we have included competitive landscape and analysis of Porter’s Five Forces model for the market. The study encompasses a market attractiveness analysis, wherein the product type, technology, application, and end-user segments are benchmarked based on their market size, growth rate, and general attractiveness.


The report provides company market share analysis in order to give a broader overview of the key players in the market. In addition, the report also covers key strategic developments of the market including acquisitions & mergers, new technology launch, agreements, partnerships, collaborations & joint ventures, research& development, technology and regional expansion of major participants involved in the market on the global and regional basis. Moreover, the study covers price trend analysis, the product portfolio of various companies according to the region.

The study provides a decisive view of the healthcare CRM market by segmenting the market based on product type, technology, applications, end-user, and regions. All the segments have been analyzed based on present and future trends and the market is estimated from 2018 to 2024. Based on product type, the market is segmented as an individual, referral, and individual and referral. On the basis of technology, the healthcare CRM market is segmented as predictive CRM, mobile CRM, cloud-based CRM, social CRM, and collaborative CRM. By application, the market for healthcare CRM is segregated as relationship management, case coordination, community outreach, case management, and other applications. The case coordination segment includes pre-authorizations, patient information management, and referrals. The community outreach applications include community health education, financial donor management, and services promotion. The case management applications include clinical trials relationship management and chronic disease management. Based on end-user, the healthcare CRM market is segmented into payers, providers, and other end-users. The regional segmentation includes the current and forecast demand for North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa with its further divided into major countries including the U.S., Rest of North America, U.K., Germany, France, Italy, Spain, Rest of Europe, China, Japan, India, Southeast Asia, Rest of Asia Pacific, Brazil, Rest of Latin America, GCC Countries, South Africa and Rest of the Middle East and Africa. This segmentation includes demand for healthcare CRM market based on individual product type, technology, application, and end-user in all the regions and countries.

The report also includes detailed profiles of end players such as salesforce.com, IBM, SAP, Siemens Healthineers, Oracle, Accenture, Amdocs Ltd., Microsoft, AllScripts Healthcare Solutions Inc., Anthelio Healthcare Solutions, Cerner, and NetSuite.

This report segments the global healthcare CRM market as follows:

Global Healthcare CRM Market: Product Type Segment Analysis

	Individual
	Referral
	Individual and Referral

Global Healthcare CRM Market: Technology Segment Analysis

	Predictive CRM
	Mobile CRM
	Cloud-Based CRM
	Social CRM
	Collaborative CRM

Global Healthcare CRM Market: Application Segment Analysis

	Relationship Management
	Case Coordination
	Community outreach
	Case Management
	Other Applications

Global Healthcare CRM Market: End-User Segment Analysis

	Payers
	Providers
	Other End-Users

Global Healthcare CRM Market: Regional Segment Analysis

	North America
	
		The U.S.
	
	
	Europe
	
		UK
		France
		Germany
	
	
	Asia Pacific
	
		China
		Japan
		India
	
	
	Latin America
	
		Brazil
	
	
	The Middle East and Africa