Reports


Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2025

  • TBI781545
  • May 25, 2018
  • Global
  • 154 pages
  • QY Research
                                              The Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2025 is a professional and in-depth study on the current state of the Agent Performance Optimization (APO) market. Annual estimates and forecasts are provided for the period 2017 through 2025. Also, a five-year historic analysis is provided for these markets. The Agent Performance Optimization (APO) industry was 1916.41million USD in 2017 and is projected to reach USD 6058.94 million USD by 2025, at a CAGR (Compounded Annual Growth Rate) of 15.48% between 2017 and 2025.

The report provides a basic overview of the Agent Performance Optimization (APO) industry including definition, classification, application and industry chain structure. Then, the report focuses on global major leading industry players with information such as company profiles, product picture and specifications, sales, market share and contact information. What’s more, the Agent Performance Optimization (APO) industry development trends and marketing channels are analyzed.

This report studies Agent Performance Optimization (APO) focuses on top manufacturers in global market, with revenue and market share for each manufacturer, covering
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.


Market segment by regions, this report splits global into several key regions, with industry, revenue, market share and growth rate of Agent Performance Optimization (APO) in these regions, from 2013 to 2025 (forecast), like
North America
Europe
China
Japan
Southeast Asia
South America
ROW


Split by product types, with revenue and market share and growth rate of each type, can be divided into
Cloud Based
On Premises

Split by applications, this report focuses on industry, market share and growth rate of Agent Performance Optimization (APO) in each application, can be divided into
Small & Mid-sized Businesses
Large Enterprises

In a word, the report provides major statistics on the state of the Agent Performance Optimization (APO) industry and is a valuable source of guidance and direction for companies and individuals interested in the market.

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Table of Contents

1 Agent Performance Optimization (APO) Market Overview	1
1.1 Product Overview and Scope of Agent Performance Optimization (APO)	1
1.2 Agent Performance Optimization (APO) Segment by Types	2
1.2.1 Global Market Share of Agent Performance Optimization (APO) by Types in 2017	2
1.2.2 Cloud Based	3
1.2.3 On Premises	3
1.3 Agent Performance Optimization (APO) Segment by Applications	4
1.3.1 Agent Performance Optimization (APO) Consumption Market Share by Applications in 2017	4
1.3.2 Small & Mid-sized Businesses	5
1.3.3 Large Enterprises	5
1.4 Agent Performance Optimization (APO) Market by Regions	6
1.4.1 North America Status and Prospect (2013-2025F)	6
1.4.2 Europe Status and Prospect (2013-2025F)	7
1.4.3 China Status and Prospect (2013-2025F)	8
1.4.4 Japan Status and Prospect (2013-2025F)	9
1.4.5 Southeast Asia Status and Prospect (2013-2025F)	10
1.4.6 South America Status and Prospect (2013-2025F)	11
1.4.7 ROW Status and Prospect (2013-2025F)	12
1.5 Global Market Size of Agent Performance Optimization (APO) (2013-2025F)	13
2 Global Agent Performance Optimization (APO) Market Competition by Manufacturers	14
2.1 Global Agent Performance Optimization (APO) Revenue and Share by Manufacturers (2013-2018E)	14
2.2 Agent Performance Optimization (APO) Market Competitive Situation and Trends	17
2.2.1 Agent Performance Optimization (APO) Market Concentration Rate	17
2.2.2 Agent Performance Optimization (APO) Market Share of Top 3 and Top 5 Manufacturers	18
3 Company (Top Players) Profiles and Key Data	19
3.1 NICE Ltd	19
3.1.1 Company Profile	19
3.1.2 Product Picture and Specifications	20
3.1.3 Revenue, Gross Margin Analysis of NICE Ltd	23
3.1.4 Contact Information	24
3.2 Genesys	24
3.2.1 Company Profile	24
3.2.2 Product Picture and Specifications	25
3.2.3 Revenue, Gross Margin Analysis of Genesys	27
3.2.4 Contact Information	28
3.3 Verint Systems Inc	28
3.3.1 Company Profile	28
3.3.2 Product Picture and Specifications	30
3.3.3 Revenue, Gross Margin Analysis of Verint Systems Inc	31
3.3.4 Contact Information	32
3.4 ASPECT	33
3.4.1 Company Profile	33
3.4.2 Product Picture and Specifications	33
3.4.3 Revenue, Gross Margin Analysis of ASPECT	34
3.4.4 Contact Information	35
3.5 CALABRIO	36
3.5.1 Company Profile	36
3.5.2 Product Specifications	36
3.5.3 Revenue, Gross Margin Analysis of CALABRIO	38
3.5.4 Contact Information	39
3.6 FIVE9	39
3.6.1 Company Profile	39
3.6.2 Product Picture and Specifications	40
3.6.3 Revenue, Gross Margin Analysis of FIVE9	41
3.6.4 Contact Information	42
3.7 Teleopti AB	42
3.7.1 Company Profile	42
3.7.2 Product Picture and Specifications	44
3.7.3 Revenue, Gross Margin Analysis of Teleopti AB	45
3.7.4 Contact Information	46
3.8 ZOOM International	46
3.8.1 Company Profile	46
3.8.2 Product Picture and Specifications	47
3.8.3 Revenue, Gross Margin Analysis of ZOOM International	49
3.8.4 Contact Information	51
3.9 InVision Software	51
3.9.1 Company Profile	51
3.9.2 Product Picture and Specifications	52
3.9.3 Revenue, Gross Margin Analysis of InVision Software	54
3.9.4 Contact Information	55
3.10 Upstream Works Software	55
3.10.1 Company Profile	55
3.10.2 Product Picture and Specifications	56
3.10.3 Revenue, Gross Margin Analysis of Upstream Works Software	58
3.10.4 Contact Information	59
3.11 Envision Telephony	60
3.11.1 Company Profile	60
3.11.2 Product Picture and Specifications	60
3.11.3 Revenue, Gross Margin Analysis of Envision Telephony	62
3.11.4 Contact Information	63
3.12 CALLMINER	63
3.12.1 Company Profile	63
3.12.2 Product Picture and Specifications	64
3.12.3 Revenue, Gross Margin Analysis of CALLMINER	65
3.12.4 Contact Information	66
3.13 CALLFINDER	67
3.13.1 Company Profile	67
3.13.2 Product Picture and Specifications	68
3.13.3 Revenue, Gross Margin Analysis of CALLFINDER	69
3.13.4 Contact Information	70
3.14 HigherGround	70
3.14.1 Company Profile	70
3.14.2 Product Picture and Specifications	72
3.14.3 Revenue, Gross Margin Analysis of HigherGround	73
3.14.4 Contact Information	74
4 Global Agent Performance Optimization (APO) Market Size by Product and Application (2013-2018E)	75
4.1 Global Agent Performance Optimization (APO) Market Size by Product (2013-2018E)	75
4.1.1 Global Agent Performance Optimization (APO) Revenue and Market Share by Product Types (2013-2018E)	75
4.1.2 Global Agent Performance Optimization (APO) Revenue Growth by Type (2013-2018E)	77
4.2 Global Agent Performance Optimization ...
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